Going the Extra Fifteen Hundred Miles To Exceed Customer Expectations
Challenge
When a key circuit board supplier abruptly ceases operations without warning, where do you turn for help?
Re-create a critical assembly before customer shipments are interrupted:
- Information available was inadequate to simply re-start production.
- Less than two weeks of inventory remained on the shelf.
- The previous supplier’s component inventory was seemingly inaccessible.
Solution
ControlTek provided EMS expertise where needed to:
- Reverse engineer an existing product.
- Improve circuit board reliability while simultaneously reducing cost drivers.
- Leverage inventory to reduce risk and realize volume component discounting.
Realizing Success
What began as a potential disaster ended with a higher quality lower cost board over which the customer will not lose sleep.
