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year of the customer

 

Customer Success: A True Manufacturing Partner

Customer Success Story Integrated Manufacturing, Design and Test

Integrated Design, Manufacturing and Test 

A true manufacturing partner finds problems before you know they exist. This was true for our industrial manufacturing customer that recently benefited from ControlTek’s integrated manufacturing, design, and test capabilities.

A Custom Test Solution

Prior to production, ControlTek had worked closely with the customer to develop a custom test for their product. During test, our technicians detected a failure rate that was higher than expected for some of the product’s components.

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Customer Success: Manufacturing and Design Expertise Combine to Tackle A Tough Customer Challenge

Customer Success Technical Knowledge and Expertise

Technical Knowledge and Expertise

When ControlTek's customer began to experience an increase in failures during test, our experts put their technical knowledge and experience to work to quickly identify and solve the problem. 

With no obvious root cause in sight, Principal Engineer Mike Hagen was called in to troubleshoot. Utilizing in-depth circuit and failure analysis, he was able to identify the source of the problem. Fortunately for the customer, the solution was both simple and cheap, requiring just a small change to the BOM.

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